Return Policy

Last updated:

This Return Policy applies to digital well-being products sold by Rinsingfiltering through rinsingfiltering.world, including the Focus Reset Guide, Team Screen Balance Kit, Leadership Digital Wellness Playbook, and any bundled updates or office-hour packages listed on our product pages.

1. Digital Product Nature

Our wellness kits and guides are delivered electronically via download links or secure portals. Because digital files can be copied upon delivery, returns are handled differently from physical goods. Please review product descriptions and licensing scope before purchase.

2. Satisfaction Guarantee

If materials do not match the described contents on wellness-kits.html or mindful-work.html, contact us within fourteen days of delivery with your order reference and a specific description of the discrepancy. We will work in good faith to provide corrected files, missing components, or a suitable alternative at no additional charge.

3. Refund Eligibility

Refunds may be approved when:

• You request cancellation before download links are accessed or activated.
• Technical failure on our side prevents delivery within five business days and cannot be resolved promptly.
• You were charged in error or billed twice for the same license.
• Live office hours included in a kit were canceled by us without a rescheduled session acceptable to you.

Refunds are generally not available once you have downloaded complete kits, attended licensed sessions, or distributed materials internally, except where required by law or at our discretion for documented defects.

4. How to Request a Return or Refund

Submit a message through reach-us.html or write to request@rinsingfiltering.world with the subject line "Return Request." Include your name, organization, purchase date, product name, and reason for the request. We respond within three business days with next steps.

5. Partial Refunds and Upgrades

If you purchased a lower-tier kit and upgrade within thirty days, we may credit a portion of your original payment toward the higher-tier product, minus any consumed office hours or custom edits already delivered. Partial refunds may be issued when only part of a bundle failed to meet specifications.

6. Chargebacks

Please contact us before initiating a chargeback so we can resolve issues directly. Unauthorized chargebacks for delivered digital licenses may result in suspension of access and account review.

7. Enterprise and Custom Orders

Contracts for multi-site licenses, custom playbooks, or extended consulting may include separate return terms signed with your organization. Where written agreements conflict with this policy, the signed agreement controls.

8. Processing Time

Approved refunds are processed to the original payment method within ten business days. Bank posting times vary. We will confirm refund amounts in writing, including any non-refundable processing fees imposed by payment providers when applicable.

9. Contact

Rinsingfiltering, 1115 Broadway 10 Floor, New York, NY 10010, United States. Phone: +16469439160. Email: request@rinsingfiltering.world